Some time ago I mentioned to a sales person this new policy and he hinted that management feels if you need to ask the price, you cant afford it.
3. Tower Harley is a great place to visit but I would personally buy elsewhere (and I did)
Nice outside event area & playground.
We drop in often to check out the new items and have done so since the first day they opened. We enjoy when the owners are in-house and we get to spend a little time conversing with them. It's great having a Harley Davidson dealer so close to our home, especially since we've been owners/riders for nearly 40 years. That being said, it saddens me that this particular visit was a disappointment. As everyone knows, name brand of anything is not cheap and we, as consumers expect to feel important and listened to when entering any place to make a purchase. This particular day there was a young female working the clothing/jewelry counter. As I'm looking around I noticed another couple shopping. I'm a friendly person and will smile and speak to everyone. She asked me a question about an item and I attempted to answer, but like she had discovered herself, the item was not clearly marked. I told her she would have to ask the employee. She said she had been ignored since they had come into clothing. That surprised me, but I apologized as if I worked there and preceded to shop. At the counter, I noticed an item being purchased for collecting. When I inquired about them the employee spoke in a tone and with attitude as if I was the dumbest person she had ever met. I'm at least 30yrs her senior, so I feel I deserve respect for that if nothing else. Needless to say, I grab my husband and said time to go. No purchases to be made today. Because I truly like the owners, I hope they will make an effort to hire people that will greet me when entering their department and tell me if I have any questions or need anything to let them know, someone who is cordial, someone who treats the customer as though we are the most important person in the room and smile even when their day isn't going well. This was a first for me there and I did inform a young man in sales and he asked if I'd like to speak to her manager, but I declined because my attitude after was anger and I just wanted to leave. Although, it was pleasant speaking with the salesman who was very apologetic and appeared to care like a dedicated employee should behave. One bad apple will not stop me from shopping there again, but it cost them money that day.
It was one of nice dealer stores that we stopped by to look around and get shirts & pokerchips... Gift shop staffs were really nice & friendly. They have varies of t-shirts with old Panhead & Nuckelhead.
Its a nice place to visit, people who work there are good people too, nice showroom, parts section etc.
Others service & sale dept, we didn't care much... Nobody came talked to us while we were looking at all the bikes. They were Not even say hi or bye when we walked by orin and out, they just looked...(like... Oh..not my regular customers)
With that said I wouldnt want to shop for a bike there because of company polices out of the control of the workers.
I met a very nice sales team I can't speak for the service department at this time because I was just stopping by as I traveled home but I would definitely return to buy.
2. This spring of 2017 my wife and I were told/asked to not sit on the bikes without a salesperson present due to some bikes were damaged by people dropping them. I can understand that but it is the nature of the business.
Went to get tube put in my front tire. They first told me because of the nature of my flat that I would have to sign a waver. I totally understand stand that. But then they declined to fix it after I agreed to sign the waver. The long haired shop manager has a loud mouth. I overheard his smart comment about me going to a parts store and buy an inner tube and fix it myself. He was saying that to his coworkers. Which not that y'all care. I'll never buy a damn thing there again because of the smart mouth hippie shop manager.
I can say they don't have any old bikes or any Harley historical bike show at all. All I saw just pictures on the walls like others that can just print it out... Nothing really unique about the store.
1. Dozens of new bikes on the showroom floor yet a couple years ago they stopped putting the prices on the bikes, now to browse price and options on bikes, you need a sales person tagging along, I find this insulting and for this reason would not buy there.
Thunder Tower Harley Davidson is a US Store based in Elgin, South Carolina. Thunder Tower Harley Davidson is located at 190 Pontiac Business Center Dr, Elgin, SC 29045, USA.
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